Shared Email

Why is it that hotlines are answered by tons of people around the world, and yet emails usually all get sent to one account of one person who never has enough time to answer them all. Why don't they just create shared emails where a single email address is divided by a group of smaller local emails? Maybe this already exist and I am talking out of line.

But things have just moved so quickly over the past decade that I don't think every base has been covered yet. I caught myself thinking that they had email and computers in Trudeau's day a few moments ago.